Metro Call-A-Ride

Have received feedback from community members who have mixed feelings towards this service. Some state it has been very helpful, while others state the transit has been unclear and unreliable. Some folks have stated that often-times vans are not available or the pickup windows are not consistent with their job schedule. From Metro's website: "Still, during periods of high demand, we do not have enough operators or vans to accommodate all trips. That is why Call‑A‑Ride has begun to utilize overflow services to help, including Via Metro STL and Lyft. You may see a different vehicle than a Call‑A‑Ride van for your trip if an overflow service provides it...Via Metro STL drivers meet the same background check and testing requirements as Call‑A‑Ride Operators, as well as training on serving passengers with disabilities...You will only receive a Lyft ride if you agree to it".