National Runaway Safeline
Description
Confidential, 24/7 crisis intervention for runaway and homeless youth and their families via phone, chat, email, text, and bulletin board. Referrals, conference calling with a parent upon youth's request, conflict mediation, and information hotline.
Free bus tickets home to family or shelter for qualified youth ages 12-21. Call or text 1-800-RUNAWAY (786-2929) or visit www.1800runaway.org
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Detailed Resource Information
Populations Prioritized
Age
- Youth (13-18)
- Adults (19-64)
- Children (0-12)
Housing Status
- Unhoused
Locations Served
Geographically Bound
- No
Location(s) Served Notes
- United States
State
- National
Identity Affirming Vetting Policies
Sexual Orientation-Affirming Policies
- Has Confidentiality Policies around Sexual Orientation
- Has Anti-Discrimination Policies around Sexual Orientation
- Has Anti-Harassment Policies around Sexual Orientation
- Uses Intake Paperwork with Inclusive Language for Sexual Orientation
- Staff is Trained in LGBTQIA+ Issues
- Curriculum or Content Includes LGBTQIA+ Perspectives
- Service & Outreach Policies Promote Sexuality Diversity Among Clientele
- Hiring Policies Promote Sexuality Diversity Among Staff
Gender Identity-Affirming Policies
- Has Confidentiality Policies around Gender Identity & Gender Expression
- Has Anti-Discrimination Policies around Gender Identity & Gender Expression
- Has Anti-Harassment Policies around Gender Identity & Gender Expression
- Dress Code Includes Diverse Gender Expressions
- Asks For & Respects People's Pronouns
- Uses Intake Paperwork with Inclusive Language for Gender & Pronouns
- Offers Gender-Neutral Bathrooms, Single Stall Bathrooms, or Private Changing Areas
- Staff is Trained in Trans Issues
- People Can Use Bathrooms Aligned with Their Gender Identity
- Uses Gender-Inclusive Language in Daily Communications
- Curriculum or Content Includes Trans Perspectives
- Supports Gender-Affirming Self-Care Rituals (e.g. Binding, Tucking, Packing)
- Service & Outreach Policies Promote Gender Diversity Among Clientele
- Hiring Policies Promote Gender Diversity Among Staff
Immigrant-Affirming Policies
- Has Confidentiality Policies around Citizenship & Immigration Status
- Has Anti-Discrimination Policies around Citizenship & Immigration Status
- Has Anti-Harassment Policies around Citizenship & Immigration Status
- Works With Undocumented Immigrants Without Involving Institutional Authorities
- Dress Code Includes Diverse Cultural Expressions
- Uses Intake Paperwork with Inclusive Language for Citizenship & Immigration Status
- Staff is Trained in Immigration Issues
- Uses Immigrant-Inclusive Language in Daily Communications
- Curriculum or Content Includes Immigrant Perspectives
- Service & Outreach Policies Promote Citizenship & Immigration Status Diversity
Black/BIPOC-Affirming Policies
- Has Anti-Discrimination Policies around Race & Ethnicity
- Has Anti-Harassment Policies around Race & Ethnicity
- Works With Black & Brown People Without Involving Institutional Authorities
- Dress Code Includes Diverse Racial & Ethnic Norms
- Staff is Trained in Race & Ethnicity Issues
- Uses Intake Paperwork with Inclusive Language for Race & Ethnicity
- Uses Black/BIPOC-Inclusive Language in Daily Communications
- Curriculum or Content Includes Black/BIPOC Perspectives
- Service & Outreach Policies Promote Racial & Ethnic Diversity Among Clientele
- Hiring Policies Promote Racial & Ethnic Diversity Among Staff
Other Accessibility Factors
COVID Guidelines: Masking Policy
- Does not require masking
COVID Guidelines: Social Distancing
- No social distancing policy
Ways to Access Resource
- Virtual Option(s) Available
- Primarily Over-the-Phone
Cost
- Free
Payment or Insurance Accepted
- No insurance or other funding accepted
Language Interpretation Offered
- American Sign Language (ASL)
- Arabic
- Bosnian/Serbian/Croatian
- Cantonese
- English
- Hindi
- Mandarin/Chinese
- Spanish
- Vietnamese
Language Translation Offered
- Arabic
- Bosnian/Serbian/Croatian
- Cantonese
- English
- Hindi
- Mandarin/Chinese
- Spanish
- Vietnamese
Documentation Required Notes
- Documentation (ID or equivalent) is only required when youth use our Home Free program. All other services do not require documentation from clients.
Confidentiality
- HIPAA compliant
Accessible to Wheelchairs & Mobility Devices
- Hands Required to Open Doors
Bathrooms Available
- Bathrooms not available
Caretaker Accommodations
- No caretaker accommodations
Other Conditions for Accessing Service Notes
- No services at site for clients.
Availability Notes
- All services are via phone, chat, text, email or bulletin board.
Also Listed By
- 211 Resource Database